Homecare by Kare Plus Newark goes above and beyond for a customer
Franchise owner, Adriana Cocut facilitates a life-changing move for a customer in need.
Supporting local communities, nationally is an ethos that has sat at the heart of Kare Plus for over thirty years. While our network’s primary focus is the delivery of personal care in the home and the supply of clinical and non-clinical staff into healthcare establishments, it’s also common for our network of franchisees to go above and beyond for both their staff and their local community.
One franchise owner who recently went over and above for a member of their local community was Adriana Cocut of Homecare by Kare Plus Newark. After receiving an enquiry from a customer for care services in the home, Adriana went through the process of assessing the needs of the customer so she could build a suitable care package.
Part of this process includes a home visit in which a nominated representative from Homecare by Kare Plus visits the house the customer lives in. Upon arriving at the house, Adriana assessed that the environment the customer lived in was not safe for them or any Homecare by Kare Plus staff.
Before proceeding with confirming a care package, Adriana got in touch with as many relevant parties as possible – including local councils – to source new accommodation for the customer. Having seen the environment they lived in, Adriana knew she had to help them find a new home – regardless of whether they chose Homecare by Kare Plus as their care provider of choice afterwards.
After staying in touch with the customer and working with the local council, the customer now has a new home and has commenced a Homecare by Kare Plus Newark care package. The customer in question was incredibly grateful to Adriana for how she went above and beyond.
“I would like to thank Adriana and the team at Homecare by Kare Plus. Other homecare businesses ignored my needs, but thanks to Adriana and her team we now have a new home.”
From the very off, Adriana was committed to running a franchise which operates openly, transparently and caringly.
“At Homecare by Kare Plus Newark, we focus on the whole person. We provide high-quality care, care with a difference and care with respect. We never rush people and we always go above and beyond, for both customers and individuals who need help and support.”
The Homecare by Kare Plus opportunity not only provides individuals with a profitable and sustainable franchise, but it also empowers you to change lives in the local community – much like Adriana has.
Feeling inspired? Contact our franchise sales team today to find out how you can change lives in your local community with a Homecare by Kare Plus franchise opportunity.