I’m not sure if it’s the fall out of the last few years of economic tightness or whether we as a society are forgetting how to serve. My recent experiences as a customer in shops, on the telephone and in emails have left me quite shocked at the lack of customer service provided. At one …
As I write this in the month of August I feel it appropriate to raise the point of taking time out from your business. Here’s some useful business advice. Surprisingly most business owners don’t take enough regular holidays (notice the plural). And this goes beyond the traditional annual 2 weeks in the sun, after all …
Marketing Strategies for Franchise Success If you’ve ever advertised in a magazine or printed publication then you’ll know how far ahead they plan. Most consumer magazines come out at least a month ahead of themselves and many start planning for marketing of their Christmas bumper editions whilst everyone else is enjoying the summer! And big …
Objections are perhaps one of the most feared points during the Franchise process. A feeling not far off the “marmite effect” – you either love or hate objections! The problem is not with the objection itself but with the perception of it. They can sometimes be mistaken as a positive signal, creating an awkward misunderstanding that …
A Franchise pack must connect very quickly to encourage your potential Franchisees to keep reading yours instead of jumping to another opportunity. Some essentials you’ll want to include in your pack are: Welcome page: Use this as an opportunity to thank people for requesting your pack, mention a few pointers such as easy, simple, affordable, …
Once you’ve decided on a Franchise, you may need to pay a franchise deposit to secure a territory and this usually involves signing a franchise deposit agreement. This is not to be confused with the actual Franchise agreement, which is completed later on, but is another more serious step towards the final commitment of becoming …
Traditional franchise family businesses were often handed down from generation to generation but more commonly now families choose to work together in a Franchise. This may be something they decide to jointly do together as a partnership or one or more members work in a supporting capacity such as administration, finance or customer relationship management …
Ian Glancy, a keen walker and travel enthusiast, is launching his own Oven Cleaning Business as part of the Oven Wizards Franchise. Ian has lived in the Manchester area all his life and, as he knows the area really well, believes there will be a strong demand for his services. Ian says “I was looking …
RIGHT at Home UK is celebrating the news that its UK office group will soon hit double figures. It’s eighth office, Right at Home (Guildford and Farnham) has just opened and is already trading, much to the pride of owner Alastair Shanks and Registered Manager Hazel Butcher. And two more upcoming local owner/operators have now …
Hearty congratulations went to John and Sam Allington from Maid2Clean Southend who collected the Maid2Clean Franchisee of the Year award at the annual conference on Saturday 26th May. John and Sam were delighted to win the award. Sam commented “With the hard work we have put in to the last 12 months it really has …
Maid2Clean selected as finalist of the BFA HSBC Franchisor Support of the year award 2012 Developments to support franchisees Technology and innovation have been the drivers that underpin Maid2Clean’s support for its franchisees. Put simply by giving them the best business tools and using clever ways to engage with the brand’s army of cleaners franchisees …
Sales mistakes affect conversion rates and cost you business. People buy you first and so first impressions are the most important. It sounds a bit clichéd and one that is so easy to ignore. One of the worst mistakes of all time is to practice your sales techniques on your prospects or customers!! Believe me, …