Although the branches benefit from centralised support in areas such as training and marketing, the company recently undertook a major project to provide them with a standardised, software-based contract management platform that will relieve them of the administrative and operational pressures that cleaning brings. These include staff scheduling, timesheet management, payroll, materials ordering and client billing. As a result, in July 2017 Minster awarded Templa the contract to install its TemplaCMS management software across an initial twenty-six franchises.
To get the ball rolling, Sheffield and Leeds, two of Minster’s largest branches, were chosen for a 6-month pilot project using Templa’s Contracts, Pay and Billing modules. This gave Minster the chance to see the software in operation first hand and Templa the opportunity to tailor the package to meet some of Minster’s particular requirements. In August 2018 the pilot concluded successfully and Steve Seaton, Minster’s Group Financial Controller, gave the green light for rollout across the network.
Steve particularly praised Templa’s flexible attitude throughout the pilot. “Although we are essentially purchasing an off-the-shelf package, Templa has bent over backwards to accommodate some of the specific challenges facing our franchisees, as well as incorporating into the software the natural segregation lines between the branches.”
The software also brings benefits from the franchisor’s point of view. Whereas the branches previously submitted monthly revenue returns to Minster, which acted as a basis for royalty calculations, revenue by branch will now be visible through the system and royalties calculated automatically.
Rick Stoor, Templa’s MD is particularly pleased with progress. “Minster is our first franchised client. Working alongside Steve and his team has given us the opportunity to develop a very close understanding of the franchised cleaning model and we now look forward to engaging with other franchised providers who are keen to support their branches in a similar way.”
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